cmw77 Privacy Policy — How We Handle Your Personal Data

Introduction

cmw77 operates as an online casino and sports betting platform serving players in Bangladesh. In the course of providing our services — including account registration, deposits, withdrawals, game access, and customer support — we collect and process certain personal information about you. This Privacy Policy ("Policy") describes how cmw77 ("we", "us", "our") collects, uses, stores, shares, and protects that information. It applies to all users of the cmw77 website and mobile interface, regardless of whether you have a registered account.

By using cmw77 or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not consent, please discontinue use of the platform. This Policy should be read alongside our Terms and Conditions, which govern your overall use of cmw77.

Our Privacy Commitments at a Glance

1. Information We Collect

cmw77 collects personal information in three main ways: information you provide directly when you register or use the platform, information generated automatically by your use of the platform, and information we receive from third-party payment processors in connection with your transactions. The categories of information we collect are described below.

Registration and Account Information

• Your full name as it appears on your National ID card or passport.
• Your mobile phone number (used as your primary account identifier and for two-factor verification).
• Your date of birth (used to verify that you meet the 21+ age requirement).
• Your preferred currency (Bangladeshi Taka, BDT) and language preference.
• Identity verification documents (NID copy, selfie, or other KYC documents) submitted upon request.

Transaction and Financial Information

• Deposit and withdrawal amounts, dates, and associated payment method identifiers (e.g. the last four digits of a bKash or Nagad account number).
• Transaction reference numbers and processing status records.
• Account balance history and bonus transaction records.
• Records of disputes, chargebacks, or reversals where applicable.

Technical and Usage Information

• Your IP address and approximate geographic location (derived from IP, not GPS).
• Device type, operating system, browser type and version, and screen resolution.
• Pages visited within the platform, time spent, click paths, and session duration logs.

2. How We Use Your Information

cmw77 uses the personal information we collect for the following purposes. We process your data only where we have a legitimate basis to do so — either because it is necessary to perform our contract with you, to comply with a legal obligation, or where it serves our legitimate interests without overriding your rights.

• To create and manage your cmw77 account, including verifying your identity and age.
• To process deposits and withdrawals and to reconcile your account balance.
• To provide customer support and respond to queries submitted via live chat or email.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activity.
• To comply with applicable legal and regulatory obligations, including identity verification and transaction reporting requirements.
• To deliver platform notifications relevant to your account — such as deposit confirmations, withdrawal processing updates, and security alerts.
• To improve platform functionality, identify technical issues, and optimise the user experience for players in Bangladesh.

cmw77 does not use your personal information for unsolicited marketing communications sent to your mobile number or email address without your explicit consent. Where you have consented to receive promotional notifications from cmw77, you may withdraw that consent at any time by contacting our support team.

3. Sharing Your Information

cmw77 does not sell or rent your personal information to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

When you make a deposit or request a withdrawal, your transaction data is shared with the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, or Mastercard — to the extent necessary to complete the transaction. These providers operate under their own privacy policies and are independently responsible for the data they hold.

Game and Technology Providers

cmw77 uses third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming to deliver casino and crash game content. Certain technical data — such as your session token, game activity logs, and bet amounts — may be transmitted to these providers to enable game delivery, results verification, and RTP compliance. These providers are contractually bound to handle such data in accordance with applicable privacy standards and may not use it for their own marketing purposes.

Legal and Regulatory Disclosure

cmw77 may disclose your personal information to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where we are legally required to do so — for example, in connection with anti-money laundering obligations, fraud investigations, or court orders. We will notify you of any such disclosure where we are legally permitted to do so and where it is practicable in the circumstances.

4. Payment Data and Financial Information

When you make a deposit or request a withdrawal on cmw77, you will be directed to or interact with the interface of your chosen payment provider — bKash, Nagad, Rocket, Upay, or a bank transfer interface. Full payment credentials such as your complete bKash PIN, mobile banking password, or card CVV are entered directly into the payment provider's own interface and are not transmitted to or stored by cmw77. cmw77 receives only a transaction confirmation reference and the partial identifier (such as the last four digits of the payment account) necessary to reconcile the transaction with your account.

All financial transaction records held by cmw77 are retained in accordance with our data retention obligations and are accessible only to authorised cmw77 personnel for account management, dispute resolution, and compliance purposes. If you have a question about a specific transaction, please contact our support team via live chat with your account mobile number and the approximate date of the transaction.

5. Cookies and Tracking Technologies

cmw77 uses cookies and similar local storage technologies on its website and mobile interface. Cookies are small text files stored on your device that help the platform recognise your session, remember your preferences, and maintain the security of your account. This section explains the types of cookies cmw77 uses and how you can manage them.

Types of Cookies We Use

Essential cookies are strictly necessary for the platform to function. They keep you logged in during your session, maintain your security token, and enable core features such as the game lobby and wallet. Without essential cookies, the platform cannot operate correctly and you will be unable to access your account. These cookies cannot be disabled. Analytics cookies help us understand how players use cmw77 — for example, which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is aggregated and anonymised; it does not identify you personally. Analytics data is used solely to improve platform performance and the player experience. Preference cookies remember choices you have made on the platform, such as your selected language and notification settings. These are not essential but improve your experience. You may clear them via your browser or device settings without affecting core platform access.

Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close a browser session. Please note that disabling essential cookies will prevent you from logging into your cmw77 account and using the platform. cmw77 does not use advertising cookies or cross-site tracking technologies. No third-party advertising network has access to your browsing behaviour on cmw77.

6. Data Retention

cmw77 retains your personal information for as long as your account remains active and for a defined period after account closure. The retention periods we apply are as follows: account registration and identity data — retained for a minimum of five years from the date of account closure; transaction records — retained for a minimum of five years from the date of each transaction; customer support correspondence — retained for a minimum of two years from the date of the interaction; technical and usage logs — retained for up to 12 months on a rolling basis.

These retention periods reflect our obligations under applicable anti-money laundering regulations and general financial record-keeping standards. Where data is no longer required for its original collection purpose and no legal retention obligation applies, cmw77 will securely delete or anonymise it. Where you request deletion of your data and a retention obligation prevents full deletion, cmw77 will inform you of the specific data categories that must be retained and the applicable retention period.

7. Your Rights Over Your Personal Data

As a cmw77 player, you hold the following rights over the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected] with your registered mobile number and a description of your request.

• Right of access — you may request a copy of all personal data cmw77 holds about you.
• Right of rectification — you may request correction of inaccurate or incomplete personal data held on your account.
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations described in Section 6.
• Right to restrict processing — you may request that cmw77 restricts processing of your data in certain circumstances, for example while a correction request is being resolved.
• Right to object — you may object to cmw77 processing your data for purposes based on our legitimate interests, such as analytics, where your particular circumstances justify it.

cmw77 will respond to all data rights requests within a reasonable period. Where a request cannot be fulfilled — for example, because a legal retention obligation applies — we will explain the reason clearly. There is no charge for exercising your data rights.

8. Security of Your Data

cmw77 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers; access controls that limit which cmw77 personnel can view account data, restricted to those with a legitimate operational need; secure password hashing so that your login password is never stored in a form that can be read or retrieved; session token management that automatically expires inactive sessions; and regular security assessments of our platform infrastructure.

While cmw77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect that your account has been accessed without your authorisation, please change your password immediately and contact our support team via live chat. cmw77 will investigate all reported security concerns promptly.

9. Minors and Age Restrictions

cmw77 is strictly for adults aged 21 years and above. We do not knowingly collect personal information from any person under the age of 21. If you are under 21, you must not use cmw77 or provide any personal information to us. If cmw77 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on cmw77, please contact our support team immediately via live chat or at [email protected].

10. Changes to This Privacy Policy

cmw77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin collecting a new category of personal data or change how existing data is used — we will endeavour to notify registered players via the mobile number or email address associated with their account before the changes take effect. For non-material updates, the revised Policy will be posted on the platform with an updated "Last Updated" date. Your continued use of cmw77 after any revision to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how we handle your personal data.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cmw77 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Support is available 24 hours a day, 7 days a week, via live chat inside the platform. You may also reach us by email: